GUEST CARE

Thoughtful details to ensure your Idyllwild Collective experience is seamless, supportive, and enduring.
ORDERS & SHIPPING

Where do you ship?

  • Idyllwild Collective currently ships within Canada and the USA.

Delivery timelines

  • Many Idyllwild Collective pieces are made-to-order or prepared through our artisan and specialty partners. Estimated delivery timelines are noted on each product page.
  • In-stock accessories typically ship within 3–7 business days.
  • Made-to-order or large-format pieces may require additional lead time.

Specialty freight delivery

  • Larger wellness installations and furnishings may ship via specialty freight carriers. These deliveries are arranged by appointment and may include curbside or scheduled delivery depending on location and product type.

Order changes or cancellations

  • Because many pieces are prepared to order, modifications or cancellations may only be possible within 24 hours of purchase. After this time, orders may already be in production or reserved with our partners.

Tracking information

  • Tracking details are provided once your order has shipped or your delivery has been scheduled.
RETURNS & WARRANTY

Returns & exchanges

  • Due to the nature of wellness installations, furnishings, and made-to-order pieces, many Idyllwild Collective products are final sale.
  • Eligible accessories or in-stock items may be returned within 14 days of delivery in unused, original condition. Return eligibility is noted on each product page.

Damaged or incorrect items

  • If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with photos of the item and packaging. We will work promptly with our partners to resolve the issue.

Product warranty

  • Many Idyllwild Collective pieces include manufacturer or artisan warranties specific to the product and materials. Warranty details, where applicable, are provided on the product page or upon request.

Starting a return or claim
PRODUCT CARE

Care guidance

  • Wellness products crafted from natural materials such as wood, stone, steel, and textiles benefit from periodic care.
  • General care guidance is provided with your product or available upon request.

Outdoor durability

  • Many Idyllwild Collective pieces are designed for outdoor wellness environments. Natural exposure to weather, heat, and seasonal change is expected and contributes to material character over time.

Natural material variation

  • Variations in grain, tone, patina, and texture are inherent to natural materials and artisan craftsmanship. These distinctions are part of each piece’s unique character.

Replacement parts

  • Replacement components or accessories may be available for select products. Please contact us for availability.